Beautifully handmade baskets, planters, purses and plates fashioned from elephant grass in Northern Ghana.
RETURNS, EXCHANGES OR CANCELLATIONS
Returns, Exchanges or Cancellations
Thank you for shopping at UNIQUELY GLOBAL LLC. Our online shop provides unique fashion products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock. Many of our items are 1 of a kind which makes exchanges a challenge. **Custom items will not be accepted as a return.**
-Purchases (except oils/butters, customized clothing and final sale items) can be returned or exchanged within 7 days from the day customer receive the goods.
-Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
- 1 of a kind item(s) is not eligible for exchange.
-Customized Clothing is not eligible for exchange.
-Oils/butters are not eligible for return or exchange.
-You must email a picture showing the problem/defect via email addressed to firstname.lastname@example.org. within 7 days of reciept.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the orders have already been shipped.
If you have further questions or issues, please don’t hesitate to contact us at UGTEAM@UNIQUELYGLOBAL.NET or chat with us online.